SnackSquad
UX Case Study
A Customized Experience for SnackSquad Services
A way to deliver better customer service to SnackSquad customers.
4 Months
1 Product Designer
1 Software Engineer
Time-Frame
Participants
Emmanuel Okoji
Emmanuel Okoji
Problem Statement
I need an organized experience for my customers to be able to order from and my Employees to manage and attend to orders from customers.
Objectives & Goals
An organized user experience for SnackSquad customers to place order and SnackSquad Employees to manage and attend to orders from customers.
Our Process
Discover
Define
Ideate
Design
Product Users
Snacksquad Customers and Employees
Features & Functionalities
To resolve user needs
An Experience for Snacksquad customers to order from.
1
An admin experience for the Employees to manage the orders from.
2
Taskflows
Login/Register on the Application.
Scenario 1 :
Splash Screen
Dashboard
Login
Register
Details Entry
OTP Verification
OTP Verification
Ordering food
Scenario 2 :
Dashboard
Foods
Checkout
Select foods
Add to Cart
Customer Order Management
Important Screens
Customer Tray Before Checkout
Other Screens
Summary
I spoke with the owner of SnackSquad and got wind of what he wanted for his business, he used three words ‘Better Customer Experience’